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Are put in place to respect everyone’s time and commitments, along with ensuring the safety of my clients and myself. If you have any concerns about my policies please do not hesitate to contact me.

Methods of Payment

A non-refundable Retainer fee is required for all appointments and goes towards the total cost of the service. The remaining balance can be paid with the Card on file, a different Card, Cash, Zelle, or Contactless Payment is also accepted.

Timeliness, Rescheduling, and Cancellations

I respect the time allotted for this appointment and I hope you do the same. I recommend coming to your appointment 5-10 minutes early to fill out paperwork. If you are 15 minutes late or more, there will be a $50 Late fee added to your service. If you are more than 25 minutes late your appointment will be cancelled. Coming in late to an appointment takes time away from your service and cuts into the time of myself and others, please be considerate and arrive on time.

You will be sent a confirmation text 3 days before your appointment. You must confirm your appointment between 72 and 48 hours before your appointment or your deposit will be forfeited. Virtual consultations are available via Zoom if you would like to meet Haylee before your appointment. A quick consultation followed by 30 – 60 minutes of brow mapping and designing is done at the beginning of every service. Once desired shape/color are approved the service will begin.

Appointments can be rescheduled or cancelled 72 hours prior to the scheduled appointment time. Any rescheduling done in less than 72 hours of your scheduled appointment you will be charged a $75 Last Minute rescheduling fee. Appointments can be rescheduled once, after the second rescheduling I require another deposit that will not go towards the service.  Appointments cancelled within 72 hours to the scheduled appointment time will result in forfeit of deposit and 50% charge of service. No call/no shows will result in forfeit of deposit and charged the full cost of service booked.

If you have had a previous eyebrow tattoo procedure done by a different artist, you must get approval before booking an appointment. If you book a correction service and fail to get approval, your appointment will be forfeited. Please text 703-403-8441 with clear photos of your current eyebrows and your contact info for approval. Correction services are a longer process for satisfactory results. Only book if you are willing to work with the artist as correction services are a case-by-case service that vary based on the severity of pigment correction needed, previous scarring, and difficulty with pigment implantation/retention. Pricing may be increased due to these reasons.

There are no refunds on any service that is already rendered

Other Policies

If you are sick, suspected to be sick, or showing any signs or symptoms or an illness I will have to refuse the service. I am unable to operate on sick or ill persons to ensure the service or supplies used do not compromise your health, my health, or the sanitation of my work area.

Clean skin is the optimal base for permanent makeup services. Please feel free to come in with your brows done to your best ability so I can see how you usually fill them in. I look forward to meeting you!